Support

Maxia Support

For product questions, account help, or subscription issues, contact the Maxia support team and include as much detail as possible so we can respond efficiently.

Contact

How to contact support

Use the support form below for help with Maxia. Include as much detail as possible so the support team can review your request efficiently.

  • Subscription issues and billing questions
  • Workout tracking or routine setup help
  • Bug reports and app performance issues
  • Account access and general product questions

Typical response time: within 2 business days.

Best Practices

Include these details

  • Your device model and operating system version
  • The app version you are using
  • A short description of the issue
  • Screenshots if they help explain the problem

Support Form

Send a support request

Share your details and a short description of the issue. Messages submitted here can be routed privately to the Maxia support inbox without displaying the destination address on the page.

Messages are sent securely through the Maxia support system and include the contact details you provide in this form.

How do I manage my subscription?

App Store subscriptions are managed through your Apple ID subscription settings. If you subscribed through another platform, use that platform’s billing settings.

What should I do if syncing or logging seems incorrect?

Send a support email with the affected feature, approximate time of the issue, and any relevant screenshots so the issue can be reviewed more quickly.

Can Maxia provide medical guidance?

No. Maxia provides fitness and wellness information only and does not provide medical advice, diagnosis, or treatment.

How do I delete my account?

To permanently delete your account and all associated data, visit the account deletion page and submit a request. This action cannot be undone.